The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
- Legal Notice
All notices from Fan Jets USA to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Fan Jets USA shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:
50698 Glen Meadow Lane
Granger, IN 46530
Delivery shall be deemed to have been made by You to Fan Jets USA five (5) days after the date sent.
All content appearing on this Web site is the property of:
Fan Jets USA
50698 Glen Meadow Lane
Granger, IN 46530
Copyright © 2008-2017 Fan Jets USA. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008-2017 Fan Jets USA. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Fan Jets USA . Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Fan Jets USA or any third party, except as expressly granted herein.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Fan Jets USA and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Fan Jets USA believes that customer conduct violates applicable law or is harmful to the interests of Fan Jets USA and its subsidiaries.
- Consumer Agreement
The consumer agrees to abide by all ouf our company policies when making an order with Fan Jets USA. The purchaser acknowledges our return and shiping policies and will follow them when an order is placed.
- Shipping & Delivery
Order fulfillment: To serve you best we have warehouse locations in Indiana and Florida, we will ship to you from the location that can get you your order in the fastest manner. Most orders ship out in 24 hours. It is possible that your order may come from both locations; if you don't receive a complete order please feel free to contact Fan Jets USA as your order may be coming from both locations.
At this time, Fan Jets USA ships merchandise to locations within the continental United States and to select international locations. Nor does Fan Jets USA ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands with free shipping. The forementioned locations along with other countries will be required to pay shipping charges. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
By placing this order, the customer acknowledges that items damaged or lost during shipping are the responsibility of the carrier, not Fan Jets USA. Once the items in the order have been delivered to the shipper that the customer has chosen, Fan Jets USA assumes no liability with the delivery of the order. If there is shipping damage on an order, Fan Jets USA can assist in the claim of shipping damage with the chosen carrier. Any shipments over $500.00 are a direct singature requirement with FedEx. The customer acknowledges small international flat rate with the USPS, that there is no tracking information. This shipping method is chosen at the customers risk.
- Sales Tax
Fan Jets USA charges sales tax for merchandise ordered in the state of Indiana on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
- Return Policy
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Fan Jets USA reserves the right to change its payment procedures at any time without prior notice to you.
Returns: We will accept returns within 14 days of invoice date. The merchandise must be in new and unused condition and in its original packaging. Customers wishing to return an item must call or email first in order to get a Return Authorization number. The customer is responsible for all shipping charges back to Fan Jets USA and a 20% restocking fee will apply. Shipping cost will not be refunded. We do not accept returns via COD or any other collection method. These packages will be refused. Any kit or ARF that has been assembled in anyway will not be allowed for return or exchange. We inspect all planes before sending them out, any damaged or missing parts must be reported within 14 days of invoice date. Damaged returns: Damaged merchandise includes any item that has been damaged in shipping. If a box arrives that has apparent damage, please refuse delivery. If you have already accepted delivery and then find shipping damage, please call us immediately. Save all packaging material and paperwork as we may need more information from them. Do not attempt to return the damaged items to us without contacting us first. This may jeopardize our chances of making a claim with the shipping company and you may not receive the credit due to you.
Defective returns: If your item won't work and does not appear to have any damage it is considered defective. Contact us and we will attempt to trouble shoot the problem and fix it right away. Some manufactures require us to handle this in different ways. Some allow us to exchange the item for you, and some require you to send the item directly to them with a copy of your invoice. Please call us and we will help you determine the fastest way for you to get the issue resolved. If it is determined that the item is not defective due to our testing, the customer is responsible for shipping charges on the item to be returned to them. Fan Jets USA reserves the right to replace defective merchandise with a new item. Fan Jets USA reserves the right to require the customer to send defective items to or contact the manufacturer to determine whether it is defective or not. Any modification to a product will void any and all warranties that may be available.